Public Hospital Patient Charter
You have the right to:
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A wide range of public hospital services.
Treatment based on clinical need regardless of your ability to pay or your health insurance status.
Choose whether you wish to have treatment as a public or a private patient.
Treatment and care in a safe environment.
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Participate in making decisions about your treatment and care.
Participate in decisions and receive information about your discharge from hospital.
Information about which hospital staff will provide your care.
Information about your health care and, if you wish, a second medical opinion.
Access to your health records and confidentiality for your personal information.
Treatment with respect, dignity and consideration for privacy.
If necessary, to have access to an accredited interpreter.
Services provided in a culturally sensitive way.
Information on steps the hospital takes to improve the quality of care.
An opportunity to discuss any questions or complaints you may have concerning your stay in hospital.
Make a complaint to an independent complaints organisation.
You have the responsibility to:
| Work with your treating team by providing relevant information about your health and circumstances that may influence your treatment, recovery or stay in hospital. |
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